
Privacy Notice
Relationship with Terms and Conditions​
This Privacy Notice is an integral part of our Terms and Conditions
By using our services, you agree to both this Privacy Notice and the Terms and Conditions. You acknowledge and consent to the collection, use, and processing of your personal data as outlined herein. Our Terms and Conditions provide further details on the services we offer and the conditions under which they are provided. Acceptance of our services constitutes acceptance of the terms outlined in this document, ensuring compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Bourne Ear Care takes your privacy seriously and is dedicated to safeguarding your personal information.
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This privacy notice outlines our practices for collecting, using, and protecting your data when you make use of our ear wax removal services.
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This privacy notice tells you what to expect us to do with your personal information.
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Contact details
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Telephone: 07596100471
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Email: bourne.earcare@outlook.com
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What information we collect, use, and why
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We collect or use the following information to provide client ear care and ear wax removal services.
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Name, address and contact details
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Date of birth
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Photographs/videos of the ear/s
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Health information (including relevant medical conditions, allergies, relevant medication and relevant medical history)
Lawful basis and data protection rights
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Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
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Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
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Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for.
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Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
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Your right to erasure - You have the right to ask us to delete your personal information.
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Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information.
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Your right to object to processing - You have the right to object to the processing of your personal data.
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Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organization, or to you.
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Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time.
If you make a request, we must respond to you without undue delay and in any event within one month.
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To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
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Our lawful basis for the collection and use of your data
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Our lawful basis for collecting or using personal information to provide client ear care, and ear wax removal services –
Contract – we have to collect or use the information so we can enter into or carry out a contract with you.
All of your data protection rights may apply except the right to object.
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Where we get personal information from
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Directly from you
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Family members or carers
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How long we keep information
Retention Schedule for Personal Data
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Purpose of Retention Schedule - This retention schedule sets out the periods for which personal data processed by the Ear Wax Removal Service will be retained, in compliance with the General Data Protection Regulation (GDPR).
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Scope - This schedule applies to all personal data processed by the Ear Wax Removal Service, including but not limited to client records, appointment details, billing information, and any other data relevant to the provision of ear wax removal services.
Data Categories and Retention Periods
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The retention period for all categories is 7 years
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Data Category Justification
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Client Personal Details Required for ongoing client care and service history
​Appointment Records Needed for audit and service improvement purposes
Billing Information Compliance with auditing purposes ​
​Medical History Essential for ongoing treatment & medical reference
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Consent Forms Proof of informed consent as required by GDPR
Communication Records Necessary for addressing service inquiries and disputes
Who we share information with
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Others we (may) share personal information with
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Other health providers (e.g. GPs and consultants)
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Other relevant third parties: Family and Carers
Duty of confidentiality
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We are subject to a common law duty of confidentiality. However, there are circumstances where we will share relevant health and care information.
These are where:
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you’ve provided us with your consent (we have taken it as implied to provide you with ear care/wax removal services, or you have given it explicitly for other uses),
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we have a legal requirement (including court orders) to collect, share or use the data,
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on a case-by-case basis, the public interest to collect, share and use the data overrides the public interest served by protecting the duty of confidentiality,
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the requirements of The Health Service (Control of Patient Information) Regulations 2002 are satisfied.
How to complain
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If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
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If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
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Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
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Regular Review and Updates of Our Privacy Notice at Bourne Ear Care
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At Bourne Ear Care, we understand the importance of keeping your personal information secure and up-to-date. Our privacy notice is regularly reviewed and updated to reflect any changes in data protection laws, industry standards, and our own practices. This ensures that we maintain the highest standards of privacy and transparency in handling your data. By staying proactive and responsive to emerging privacy concerns, we demonstrate our commitment to safeguarding your personal information and providing the best possible care for our clients. Trust in Bourne Ear Care to protect your data just as diligently as we protect your hearing health.
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Last updated 27th January 2025